Terms + Conditions
proto~ is the store at A4 Arts Foundation.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way of email.
3. Export restriction
The offering on this website is available worldwide, subject to each country’s customs, import duty and law.
4. Return and Refunds policy
The provision of goods and services by proto~ is subject to availability. In the unfortunate case where a purchase was processed and the product is unavailable, proto~ will refund the client in full within 30 days.
Cancellation of orders by the client before delivery of purchase will attract a 25% administration fee.
Free-of-charge refunds are applicable within five (5) days from the day of delivery of purchase.
The following applies to all products returned after five (5) days, and within 28 days from the date of delivery of purchase.
Before returning any products, please make sure that all of the following conditions apply:
1. The item must be returned in its original packaging;
2. The item should be in its pre-sale condition, with no signs of wear.
Returns will fall into the categories as outlined below:
3. If the product has a defect and if all of the above conditions are satisfied, we will refund the value of the returned item. Excluding original shipping costs.
a) Upon receipt of your order, if you are unhappy with your purchase, but the product has no defects, proto~ will offer a suitable replacement within the same price group, or a store credit – provided that the above conditions are satisfied.
b) No refunds or exchanges on any discounted items.
c) No returns or exchanges after 28 days.
If the item you wish to return meets the above conditions, please contact us by email at firstname.lastname@example.org to request a return. We will then assess the condition of the item and if it meets the aforesaid conditions, process the return.
Proto~ takes reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .
6. Payment options accepted
Payment may be made via Visa and MasterCard.
7. Card acquiring and security
Card transactions will be acquired for proto~ via PayGate (Pty) Ltd who are an approved payment gateway for South African Acquiring Banks. Please visit: www.paygate.co.za to view their security certificate and security policy. We can take no responsibility for the services provided by this service provider and payment processor.
8. Customer and card details
Customer details are considered separate by proto~ from card details entered by the client on PayGate’s secure site. We do not store nor take responsibility for these details. For more detail on PayGate refer to www.paygate.co.za .
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
proto~ cannot take responsibility for breaches by third party service providers including third party payment processors. We will do our best to resolve any dispute resulting from transactions, which include the sale of goods and services sold on this website, customer service and support, and delivery of goods.
11. Country of domicile
This website is governed by the laws of South Africa, which proto~ chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
proto~ may, at its sole discretion, change this agreement or any part thereof at any time without notice, including the prices of goods and services listed on this website.
13. Company information
This website belongs to a non profit organisation (NPO) based in South Africa trading as proto~ (at) A4 Arts Foundation NPO with the registration number 2015/060121/08 .
14. proto~ contact details
Company physical address: 23 Buitenkant Street, District 6, Cape Town, 8001
Telephone: +27 10 880 2595